Research was interrupted
Confirm the iPhone is online, reopen New Research, and try again. If the secure service is temporarily paused, wait a few minutes before retrying. Existing Library maps remain available offline.
SYNAPSE SUPPORT
Research should stay understandable.
Use these steps for the most common issues. If you still need help, contact the support address below.
Synapse Pro or Restore Purchases
Open Settings → Synapse Pro → Restore Purchases. Billing, cancellation, renewal, and refunds are managed by Apple through App Store subscription settings.
Notifications, widgets, and Research Watch
Notification access can be reviewed in iOS Settings. Widget refresh timing and Live Activity presentation are controlled by iOS; disabling either does not stop research from completing.
Saved maps and privacy
Export or delete an individual map from Library. Removing all Library data or deleting the app removes the locally stored research maps from that device.
Contact support
Describe the screen you were using, the approximate time, and the visible error message. Never send passwords, payment-card details, Apple Account credentials, private keys, or API keys.
Email Synapse Support